Resources · Knowledge base

Knowledge base

Browse product guides, everyday workflows, connections and AI Search Intelligence in one practical library.

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Guidance for every part of your Nice Rank workspace.

Choose a hub to see its guides, or search for the exact task you need help with.

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Product hubs

Find the workspace that matches the work.

Open a hub to browse its focused guides.

Local Hub

Keep business details, customers, reviews and listings close to the work.

4 guides

Business & Locations: your master business recordBusiness & Locations is the master record for the details customers need to understand your business. Keep information such as business facts, service context and location details accurate before treating other local work as complete.Customers & JobsCustomers & Jobs brings day-to-day customer context beside local marketing work. It helps the team keep the business story grounded in the people and work that give it meaning.Review requestsReview requests respect Do-Not-Contact, a 30-day cooldown and the monthly limit in your plan. They are designed to make a reasonable request without treating every customer interaction as permission to keep asking.Listings & citations: how the health score worksListings health is calculated as matching fields divided by checked fields. It never shows 100% when nothing has been checked. This makes the score a useful review signal instead of a blank result that looks perfect.

SEO Hub

Read search signals, track priorities and create useful next steps.

5 guides

Search Performance explainedSearch Performance uses Search Console data to show patterns in clicks, impressions and average positions. Positions are averages from Search Console, not live rankings shown at the moment someone searches.Site Health and Core Web VitalsSite Health keeps practical technical checks visible alongside the rest of your SEO work. Core Web Vitals can be part of that review, but the useful next step is always the context behind a finding rather than a score alone.Rankings: tracking keywordsRankings helps your team follow the search themes that matter to your customers and services. Use it to keep important questions visible, not to make a promise about where a business will appear for every search.Opportunities: how the score worksOpportunities are suggestions, not ranking promises. Nice Rank identifies them from Search Console queries in positions 8–20 with enough impressions, high-priority audit findings and listing mismatches. Each opportunity shows its supporting evidence.SEO Content and WordPress draftsSEO Content helps turn search priorities into prepared website work. When Nice Rank delivers work to WordPress, it always creates a draft. Nothing is live until someone presses Publish in WordPress.

AI Visibility Hub

Prepare the facts and answers that make your business easier to understand.

5 guides

What is AI visibility?AI visibility is the practical work of making your business information clear enough for AI search experiences to understand and represent. It is not a guarantee that an AI search engine will choose your business as a source.AI Readiness score and fix listAI Readiness counts only the checks that ran. It is a readiness checklist, not a ranking guarantee, because AI search engines do not publish how they choose sources or represent a business.Schema Builder and 40–60 word answer snippetsSchema Builder helps turn structured business details into a clearer signal for search systems. Short 40–60 word answer snippets can support useful explanations when they are grounded in the facts your business can stand behind.AI Crawlers: search bots vs training bots in robots.txtRobots.txt is a request, not a lock. Blocking training bots such as GPTBot and Google-Extended does not remove a site from AI search. Blocking search bots such as OAI-SearchBot and PerplexityBot does affect whether those search bots can access the site.Content Gaps vs AI answersContent Gaps helps reveal questions where clearer pages, service details or proof could make the business more useful to find. AI answers are editable drafts, not final facts and not a substitute for a genuine answer from the business.

Campaigns Hub

Send considerate email and text messages with clear consent.

11 guides

Email campaignsEmail campaigns send useful updates from your business’s own verified domain. Only subscribed contacts receive marketing email. Every email includes the business address and an unsubscribe link, and unsubscribes take effect immediately.Email templatesEmail templates help the team start from a consistent, on-brand layout when preparing a campaign. They are a starting point for a useful message, not a reason to send the same content to every contact without context.Lead forms: design, embed and shareLead Forms uses a drag-and-drop designer to create a clear route for new interest. Forms can use optional, unticked consent boxes. The texting consent language includes message frequency, “Msg & data rates may apply,” HELP and STOP, and a statement that consent is not a condition of purchase.Email automationsEmail automations help a useful follow-up happen after a defined customer action. A lead form can start an automation after someone submits it, but the contact must still be eligible for the email channel before marketing email is sent.Email analytics (and why opens are estimates)Email opens are estimates because some email apps open messages automatically. Opens can be useful context, but clicks and bookings are more reliable signals when you want to understand how a campaign performed.Text campaigns: characters, segments and quiet hoursMarketing texts need text consent, begin with the business name and end with “Reply STOP to opt out.” Nice Rank sends them only from 8 AM to 9 PM in the recipient’s local time.Text inbox: replies, STOP and HELPText Inbox keeps customer replies visible. STOP, END, CANCEL, UNSUBSCRIBE, QUIT and STOPALL opt out instantly. HELP replies with the business name and phone. START re-subscribes a person to text messaging.Text automations: reminders, review requests and missed-call text-backText automations can support service messages such as reminders, review requests and missed-call text-back. Nice Rank keeps service texts separate from marketing texts so the purpose and consent context stay clear.Contacts and consentNice Rank keeps one contacts database for email and text, with consent tracked separately for each channel. Consent records include source, date and wording. Being a customer is not marketing consent.SegmentsSegments update themselves and show who can be emailed and who can be texted. Use them to group contacts by the business context that matters while keeping separate channel consent visible.Importing contacts safelyImport contacts with care. Nice Rank keeps consent separately for email and text, including the source, date and wording. A contact who is unsubscribed, bounced or opted out cannot be re-imported or messaged on that channel.

Workspace guides

Set up, connect and keep the account clear.

Everything around the hubs, in one calm place.

Getting started

Learn the basics, choose your setup path and start with confidence.

6 guides

What is Nice Rank?Nice Rank is a shared workspace for local businesses that need their local presence, search, social content, campaigns and AI visibility to work from the same business context.Self-serve vs Managed: which is right for you?Nice Rank can be used in two ways. Self-serve gives your business the tools to create, generate with AI, connect accounts and publish. Managed gives Nice Site Marketing the responsibility to set up and run the account while your team approves work.Accept your invite and sign inNice Rank accounts are invitation-only. When your invitation arrives, use the shared sign-in page to access the workspace that has been prepared for your business.Your first week: the setup checklistA self-serve workspace starts with the details that make guidance, drafts and connections useful for your business. The first week is about getting the foundation in place, then creating one useful piece of work.Finding your way aroundThe Nice Rank menu is organized by hubs, shared tools and approvals. Each hub groups work by purpose, so your team can move from business facts to content, campaigns or AI visibility without losing context.How approvals workApprovals make the publishing decision visible. Managed work prepared by Nice Site Marketing can wait for client approval when that option is on. Self-serve posts can publish directly, or wait for a teammate if the business turns approval on.

Account & team

Manage access, seats, plans and the people who work together.

7 guides

Invite teammates and seat limitsSelf-serve accounts can invite teammates up to the seat limit in their plan. Invitations help the right people work from the same business context instead of passing tasks through separate accounts.Owner vs member rolesNice Rank uses owner and member roles to keep account responsibility clear. The role choices shown in your account are the source of truth for what a person can do in that workspace.Reset your passwordUse the password reset option on the shared Nice Rank sign-in page if you cannot access your account. Resetting a password does not create a new workspace or change the business context connected to your invitation.Plan & usage: limits and what countsNice Rank plans come in Starter, Growth and Pro. Each plan has monthly limits, but the exact limits and prices should be checked inside Plan & usage in your account.“Your portal access is paused” — what it meansNice Site Marketing can pause portal access, for example when billing needs attention. A paused portal does not mean your data has disappeared. Your data is kept safe while access is paused.Ask about ManagedManaged is for businesses that want Nice Site Marketing to set up and run the account while the business approves work. It is a good conversation to have when your team wants the benefits of Nice Rank without taking on every preparation step.See who from NSM accessed your accountWhen Nice Site Marketing staff access a self-serve account for support, that access appears in the account’s Activity Log. This gives the business a visible record of support access in the same shared workspace.

Connections

Connect the accounts and sending services that power your work.

6 guides

Connect GoogleConnect Google to bring Search Console, Analytics and Google Business Profile into the Nice Rank workspace. Each connection supports a different kind of useful context: search signals, site activity and business profile information.Connect Facebook and InstagramConnect Facebook and Instagram through guided setup so Social Hub can keep content planning and publishing close to your business context. Connect the accounts that your team is authorized to manage.Connect WordPress (drafts only)Nice Rank can prepare WordPress delivery as a draft. It never publishes a website change directly. Someone must review the draft and press Publish in WordPress before anything becomes live on the website.Set up your email sending domainCampaign emails send from your business’s own verified domain. SPF, DKIM and DMARC help establish that the domain is set up for sending. Every campaign email also includes the business address and an unsubscribe link.Register for texting (A2P 10DLC)US carriers require a business texting registration called A2P 10DLC. Approval is usually completed within a few days. Register before sending text campaigns so the business can use text messaging in the right channel.Fix a disconnected or expired connectionA connection can expire or disconnect. When that happens, reconnect the account through guided setup before relying on its information for publishing or reporting. Nice Rank uses clear connection prompts instead of pretending missing data is a zero.

Shared tools

Use business context, media, reports and activity in one shared place.

4 guides

Brand Brain: teach Nice Rank about your businessBrand Brain is where you tell Nice Rank about the business context that should guide the workspace. It helps AI drafts, recommendations and shared work start from the details that make your business specific.Media LibraryMedia Library keeps the visual material your team needs close to the work. Use it as a shared place to find media when preparing social content, pages or other business updates.ReportsReports brings the useful context from connected local marketing work into a shared view. Use reports to understand what is moving and where the next discussion should begin, not to create a promise about results.Activity LogActivity Log keeps account activity visible for the people working in Nice Rank. It can show relevant events such as Nice Site Marketing support access to a self-serve account.

Privacy & security

Understand data separation, consent, AI drafts and account requests.

4 guides

How we keep your data separate and safeNice Rank keeps each business workspace separate so the context, contacts and work for one account are not used as another business’s workspace. Access is invitation-only and the Activity Log can show Nice Site Marketing support access to a self-serve account.Consent, unsubscribes and opt-outsEmail and text consent are separate in Nice Rank. Every marketing email includes an unsubscribe link, and unsubscribes take effect immediately. Marketing texts need text consent, while STOP-style keywords opt out instantly.AI and your contentAI in Nice Rank creates editable drafts. It does not publish on its own, and it should not invent reviews, customer outcomes, qualifications or other claims that your business cannot support.Export or delete your dataIf you need to export or delete account data, contact Nice Site Marketing with the workspace and request context. Do not create another account or remove connections as a substitute for a data request.

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